Frequently Asked Questions
Who's behind Stay with Stella?
Stay with Stella was created by cat lovers like you. We know what it’s like to have to deal with arranging care for your cat when you’re traveling.
Stay with Stella allows cat owners to know their pet is well taken care of when they are away while providing travelers with a unique experience.
How does Stay with Stella work?
Stay with Stella is a member-based community of cat lovers matching cat owners (hosts) that plan to travel with potential cat sitters. Sitters agree to stay at a host’s apartment or house and take care of the host’s cat Sitters must have previous experience taking care of a cat.
You can participate as a host, sitter… or both.
Stay with Stella facilitates the connection between the host and the sitter. Once that happens, it’s then up to both parties to work things out so that the host’s cat is properly cared for and the sitter has a pleasant and unique travel experience. You’ll also need to determine what happens if either one of you can’t meet their obligation.
OK, I want to be a Host. How do I get started?
Here’s a checklist of the things you’ll need to set up a listing:
- Description/photos of your cat(s)
- Description/photos of your home
- Personal profile (for messaging purposes)
Your cat is the host! All Stay with Stella listing headlines start with “Stay with…” and then you add in the name of your cat (or cats).
Live in an apartment? If your building allows pets, then it’s probably acceptable to have someone come over and take care of your cat when you’re traveling. However, it is your responsibility to clear this with your landlord, co-op or condominium board. You’ll need to check with your homeowner’s or renter’s insurance policy to make sure it’s OK to have someone stay in your house or apartment when you’re away.
Stay with Stella, Inc. is not responsible for any damages that may occur.
I have cats AND a dog. Can I be a host?
For the moment, Stay with Stella is limited to cat-only households. Sorry, Rover!
I'd like to be a Sitter. What are the requirements?
Stay with Stella sitters must have experience with cats. This mean you currently have a cat or even multiple cats. It’s OK if don’t have a cat right now; as long as you have previous experience, that’s fine by us.
Here’s a checklist of the things you’ll need to set up a profile:
- Cat care experience
- Photos of your cat(s)
- Set up a personal profile (for messaging purposes)
What should be included in a house rules document and manual?
If you’re planning on being a Host, you’ll need to create a list House Rules. These rules can cover anything that’s important for Sitters to know when they are staying at your place. Like, no, you can’t have a party and invite 100 of your closest friends!
You’ll also need a House Manual which will provide details on your home, your neighborhood and, of course, how to take care of your cat. Basic stuff. It’s the responsibility of the Host to review the House Rules and Manual with prospective Sitters and follow up by emailing a pdf prior to the Sitter’s visit. Also, have a hard copy available when the Sitter arrives.
More information is available here.
What if the Sitter doesn't show up or needs to leave early?
We hope this doesn’t happen but things sometimes go wrong – illness, family emergency, etc. If your Sitter fails to show up or needs to leave early – you still have options.
That said, it’s critical that there’s ongoing communication between the Host and the Sitter – at the initial engagement, then just before the stay and even during the visit. As the Host, you’ll need a backup plan – just in case. This could mean calling in a neighbor or friend, or having a paid cat sitting service available as a stop gap.
Some of the dog sitting services have sitters that will happy to take care of your cat – Rover.com, Sittercity.com and Holidog.com. Even Care.com has a pet sitting service. There’s also Yelp and even Craigslist.
What about insurance?
What if there are damages?
As the Host you take full responsibility for any damages that may happen while a Sitter is staying in your apartment or house. It is also your responsibility to clear this with your renter or homeowner insurance provider.
Stay with Stella, Inc. is not responsible for any damages that may incur by a Sitter staying in your home.